ORDER SERVICE AGREEMENT
- I. ORDER PROCESSING TIMES: Turn-around times suggested through the ordering system are estimates. Edeeto will attempt to complete orders within an estimated turn-around time, except in the cases of: Public holidays, acts of god.
- II. NUMBER OF IMAGES PER ORDER: Up to 1000 images may be submitted per order, per event or portrait session. This means that you cannot submit multiple orders for the same event or portrait session.
- III. NUMBER OF PHOTOGRAPHERS PER STUDIO: The Solo Plan and Solo Plus Plan are designed for photography businesses or studios with one photographer, with the understanding that occasionally that photographer will have a second-shooter. The Solo Plan and Solo Plus Plan are not designed for photography businesses or studios with two or more photographers, photographing their own individual portrait sessions or events. If you would like to sign up for the Edeeto service and your photography business or studio employee more than one photographer shooting their own portrait sessions or events, please let us know, and we'll put a plan in place for you.
- IV. ORIGINAL IMAGE STORAGE: Edeeto is not responsible for the storage of original images. We recommend backing up original images prior to uploading to Edeeto for processing.
- V. PROCESSED IMAGE STORAGE: Edeeto stores processed files for 14-days following order completion. Clients are notified via email of order completion. Any potential order issues must be resolved within this 14-day time frame.
- VI. REFUNDS: Edeeto does not offer refunds for services. If you are unsatisfied with post processing we will gladly redo your order until you are satisfied. Please be sure to complete your processing preferences so our editing teams knows how to best process your images.
- VII. ORDER REDO'S: If there is a problem with an order, a redo must be requested through the order feedback system within 10 days of order completion. Redo's will be completed within 1-2 business days. Edeeto does not redo orders for culling or choice of black and white images, as these are highly subjective.
- VIII. REFUSAL OF SERVICES: Edeeto retains the right to decline or cancel services to any photographer or photography studio at any time.
SCHEDULING SERVICE AGREEMENT
- I. SCHEDULING ORDERS: Only by scheduling an order do we offer a guaranteed turnaround time and dedicated editing team.
- II. ORDER PROCESSING TIMES: Turn-around time is guaranteed no longer than 3 business days for under 1000 images or 6 days for anything over 1000 images. This guarantee requires the order is placed through the scheduling system, and submitted with photos uploaded by 11:59pm PST on the reservation date.
- III. CANCELLATIONS: Order cancellations may be done through the automated system up to 4 business days in advance of the reservation date.
- IV. MISSED SUBMISSIONS: Scheduled orders with no submission past the reservation date are subject to a $10 charge for 500 images or less ($20 for orders for over 500 images)
- All subscriptions with the Edeeto service are a one-year contract. Termination of this contract will result in a termination fee equal to two months of the subscription price (i.e. Solo Plan fee of $299/mo x 2 mo's)
- Edeeto reserves the right to update the Terms and Conditions as necessary.